:root{--primary: #000000;--primary-light: #1a1a1a;--secondary: #ffffff;--accent: #d4af37;--accent-light: #f4e5b3;--surface: #fafafa;--surface-elevated: #ffffff;--text-primary: #0a0a0a;--text-secondary: #666666;--text-muted: #999999;--border: #e5e5e5;--border-light: #f0f0f0;--shadow: rgba(0, 0, 0, .08);--shadow-medium: rgba(0, 0, 0, .12);--shadow-strong: rgba(0, 0, 0, .16);--chat-bubble-size: 56px;--chat-window-width: 400px;--chat-window-height: 600px;--chat-window-max-height: 80vh;--radius-xs: 4px;--radius-sm: 8px;--radius-md: 12px;--radius-lg: 16px;--radius-xl: 20px;--radius-full: 50%;--space-1: 4px;--space-2: 8px;--space-3: 12px;--space-4: 16px;--space-5: 20px;--space-6: 24px;--space-8: 32px;--space-10: 40px;--space-12: 48px;--transition-fast: .15s cubic-bezier(.4, 0, .2, 1);--transition-normal: .25s cubic-bezier(.4, 0, .2, 1);--transition-slow: .35s cubic-bezier(.4, 0, .2, 1);--transition-bounce: .6s cubic-bezier(.68, -.55, .265, 1.55);--shadow-sm: 0 1px 2px 0 var(--shadow);--shadow-md: 0 4px 6px -1px var(--shadow), 0 2px 4px -2px var(--shadow);--shadow-lg: 0 10px 15px -3px var(--shadow), 0 4px 6px -4px var(--shadow);--shadow-xl: 0 20px 25px -5px var(--shadow), 0 8px 10px -6px var(--shadow);--shadow-2xl: 0 25px 50px -12px var(--shadow);--shadow-accent: 0 4px 14px 0 rgba(212, 175, 55, .15);--font-sans: -apple-system, BlinkMacSystemFont, "Segoe UI", "Roboto", "Oxygen", "Ubuntu", "Cantarell", sans-serif;--font-mono: "SF Mono", Monaco, Inconsolata, "Roboto Mono", source-code-pro, monospace;--z-dropdown: 1000;--z-sticky: 1020;--z-fixed: 1030;--z-modal-backdrop: 1040;--z-modal: 1050;--z-popover: 1060;--z-tooltip: 1070;--z-toast: 1080}.chat-widget-container{position:fixed;bottom:var(--space-6);right:var(--space-6);z-index:var(--z-fixed);font-family:var(--font-sans);isolation:isolate;font-size:14px;line-height:1.5;font-feature-settings:"cv02","cv03","cv04","cv11"}.chat-bubble{position:relative;width:var(--chat-bubble-size);height:var(--chat-bubble-size);background:var(--primary);border:1px solid var(--border);border-radius:var(--radius-full);cursor:pointer;display:flex;align-items:center;justify-content:center;color:var(--secondary);box-shadow:var(--shadow-xl);transition:all var(--transition-normal);transform:scale(1) translateZ(0);z-index:var(--z-fixed);backdrop-filter:blur(20px) saturate(180%);-webkit-backdrop-filter:blur(20px) saturate(180%);overflow:hidden}.chat-bubble:before{content:"";position:absolute;top:0;right:0;bottom:0;left:0;background:radial-gradient(circle at 30% 30%,var(--accent) 0%,transparent 60%);opacity:0;transition:opacity var(--transition-normal)}.chat-bubble:hover{transform:scale(1.05) translateZ(0);box-shadow:var(--shadow-2xl);border-color:var(--accent)}.chat-bubble:hover:before{opacity:.1}.chat-bubble:active{transform:scale(.98) translateZ(0);transition-duration:var(--transition-fast)}.chat-bubble:focus-visible{outline:none;box-shadow:var(--shadow-xl),0 0 0 3px var(--accent-light)}.chat-bubble[aria-expanded=true]{background:var(--accent);color:var(--primary);border-color:var(--accent)}.notification-dot{position:absolute;top:var(--space-1);right:var(--space-1);width:12px;height:12px;background:var(--accent);border:2px solid var(--secondary);border-radius:var(--radius-full);opacity:0;transform:scale(.5) translateZ(0);transition:all var(--transition-bounce);box-shadow:var(--shadow-md)}.notification-dot.active{opacity:1;transform:scale(1) translateZ(0)}.chat-icon{width:24px;height:24px;transition:all var(--transition-normal);transform:translateZ(0)}.chat-bubble[aria-expanded=true] .chat-icon{transform:rotate(90deg) translateZ(0)}.chat-bubble:hover .chat-icon{transform:scale(1.1) translateZ(0)}.chat-window{position:absolute;bottom:calc(var(--chat-bubble-size) + var(--space-3));right:0;width:var(--chat-window-width);height:var(--chat-window-height);max-height:var(--chat-window-max-height);background:var(--surface-elevated);border:1px solid var(--border);border-radius:var(--radius-lg);box-shadow:var(--shadow-2xl);opacity:0;visibility:hidden;transform:translateY(var(--space-4)) scale(.96) translateZ(0);transition:all var(--transition-normal);display:flex;flex-direction:column;overflow:hidden;backdrop-filter:blur(20px) saturate(180%);-webkit-backdrop-filter:blur(20px) saturate(180%)}.chat-window[aria-hidden=false]{opacity:1;visibility:visible;transform:translateY(0) scale(1) translateZ(0)}.chat-header{display:flex;align-items:center;justify-content:space-between;padding:var(--space-2) var(--space-4);background:var(--surface-elevated);border-bottom:1px solid var(--border);border-radius:var(--radius-lg) var(--radius-lg) 0 0;position:relative;min-height:48px}.header-left{flex:1;min-width:0;display:flex;align-items:center}.chat-title-group{display:flex;align-items:center;gap:var(--space-2);flex-wrap:wrap}.chat-title{margin:0;font-size:13px;font-weight:600;line-height:1.2;color:var(--text-primary);letter-spacing:-.01em;font-feature-settings:"ss02","ss03";transition:color var(--transition-normal)}.chat-title:hover{color:var(--accent)}.chat-header:hover .connection-status{transform:scale(1.05)}.chat-header:hover .close-button{opacity:1;transform:scale(1.02)}.chat-header:active{background:var(--surface)}.connection-status{display:inline-flex;align-items:center;gap:4px;font-size:10px;padding:2px 6px;border-radius:var(--radius-full);font-weight:500;text-transform:uppercase;letter-spacing:.05em;transition:all var(--transition-normal);white-space:nowrap}.connection-status:before{content:"";width:5px;height:5px;border-radius:var(--radius-full);animation:pulse 2s infinite;flex-shrink:0}.connection-status.online{background:#d4af371a;color:var(--accent);border:1px solid rgba(212,175,55,.2)}.connection-status.online:before{background:var(--accent)}.connection-status.slow{background:#fbbf241a;color:#d97706;border:1px solid rgba(251,191,36,.2)}.connection-status.slow:before{background:#f59e0b}.connection-status.offline{background:#ef44441a;color:#dc2626;border:1px solid rgba(239,68,68,.2)}.connection-status.offline:before{background:#ef4444;animation:blink 1s infinite}@keyframes pulse{0%,to{opacity:1}50%{opacity:.5}}@keyframes blink{0%,to{opacity:1}50%{opacity:0}}.close-button{background:transparent;border:none;color:var(--text-secondary);cursor:pointer;padding:var(--space-1);border-radius:var(--radius-md);transition:all var(--transition-normal);display:flex;align-items:center;justify-content:center;position:relative;width:28px;height:28px;flex-shrink:0}.close-button:hover{background:var(--surface);color:var(--text-primary);transform:scale(1.05)}.close-button:active{transform:scale(.95);transition-duration:var(--transition-fast)}.close-button:focus-visible{outline:none;background:var(--surface);box-shadow:0 0 0 2px var(--accent)}.close-button svg{width:16px;height:16px;transition:all var(--transition-normal)}.chat-messages{flex:1;overflow-y:auto;padding:var(--space-6);display:flex;flex-direction:column;gap:var(--space-5);background:var(--surface);scroll-behavior:smooth;position:relative}.chat-messages::-webkit-scrollbar{width:4px}.chat-messages::-webkit-scrollbar-track{background:transparent}.chat-messages::-webkit-scrollbar-thumb{background:var(--border);border-radius:var(--radius-full);transition:background var(--transition-normal)}.chat-messages::-webkit-scrollbar-thumb:hover{background:var(--text-muted)}.message{display:flex;gap:var(--space-3);max-width:80%;animation:messageSlideIn var(--transition-normal);position:relative}@keyframes messageSlideIn{0%{opacity:0;transform:translateY(var(--space-2)) scale(.95)}to{opacity:1;transform:translateY(0) scale(1)}}.bot-message{align-self:flex-start}.user-message{align-self:flex-end;flex-direction:row-reverse}.system-message{align-self:center;max-width:100%;justify-content:center;margin:var(--space-2) 0}.system-message .message-content{background:var(--surface-elevated);border:1px solid var(--border);border-radius:var(--radius-full);padding:var(--space-2) var(--space-4);font-size:12px;color:var(--text-secondary);text-align:center;box-shadow:var(--shadow-sm)}.system-message-content{display:flex;align-items:center;gap:var(--space-2);justify-content:center}.system-message-content svg{opacity:.6;width:14px;height:14px}.message-timestamp{font-size:10px;opacity:.6;margin-top:4px;color:var(--brand-gray)}.error-message .message-content{background:linear-gradient(135deg,#ef44441a,#ef44440d);border:1px solid rgba(239,68,68,.3);color:#dc2626}.error-message-content{display:flex;align-items:center;gap:8px}.error-message-content svg{flex-shrink:0;opacity:.8}.retry-message .message-content{background:linear-gradient(135deg,#fbbf241a,#fbbf240d);border:1px solid rgba(251,191,36,.3);color:#d97706}.retry-message-content{display:flex;align-items:center;gap:8px}.retry-message-content svg{flex-shrink:0;opacity:.8;animation:spin 2s linear infinite}@keyframes spin{0%{transform:rotate(0)}to{transform:rotate(360deg)}}.message-avatar{width:32px;height:32px;background:var(--accent);border-radius:var(--radius-full);display:flex;align-items:center;justify-content:center;color:var(--primary);flex-shrink:0;border:2px solid var(--surface-elevated);box-shadow:var(--shadow-sm);position:relative;overflow:hidden;transition:all var(--transition-normal)}.message:hover .message-avatar{transform:scale(1.05);box-shadow:var(--shadow-md)}.user-message .message-avatar{background:var(--primary);color:var(--secondary)}.bot-avatar{background:var(--accent);color:var(--primary);border-color:var(--surface-elevated)}.bot-avatar-image{width:100%;height:100%;object-fit:cover;border-radius:var(--radius-full)}.bot-avatar svg{color:var(--primary)}.message-content{background:var(--surface-elevated);padding:var(--space-3) var(--space-4);border-radius:var(--radius-md);box-shadow:var(--shadow-sm);position:relative;transition:all var(--transition-normal);border:1px solid var(--border)}.message:hover .message-content{box-shadow:var(--shadow-md);transform:translateY(-1px)}.message-content p{margin:0;font-size:14px;line-height:1.5;color:var(--text-primary);font-weight:400}.message-content:before{content:"";position:absolute;width:0;height:0;border-style:solid}.bot-message .message-content:before{left:-6px;top:var(--space-3);border-width:6px 6px 6px 0;border-color:transparent var(--surface-elevated) transparent transparent}.user-message .message-content{background:var(--primary);color:var(--secondary);box-shadow:var(--shadow-md);border:1px solid var(--primary)}.user-message .message-content p{color:var(--secondary)}.user-message .message-content:before{right:-6px;top:var(--space-3);border-width:6px 0 6px 6px;border-color:transparent transparent transparent var(--primary)}.chat-message-image{margin:8px 0;border-radius:var(--border-radius-small);overflow:hidden;max-width:250px}.chat-message-image img{width:100%;height:auto;display:block;border-radius:var(--border-radius-small);transition:transform var(--transition-speed-fast)}.message-content a{color:var(--accent);text-decoration:none;font-weight:500;border-bottom:1px solid transparent;transition:all var(--transition-normal);word-break:break-word}.message-content a:hover{border-bottom-color:var(--accent);color:var(--primary)}.message-content .chat-link{color:var(--accent);text-decoration:none;font-weight:500;border-bottom:1px solid transparent;transition:all var(--transition-normal);word-break:break-word;display:inline-block;margin:2px 0}.message-content .chat-link:hover{border-bottom-color:var(--accent);color:var(--primary);transform:translateY(-1px)}.message-content strong{font-weight:600;color:var(--text-primary)}.message-content em{font-style:italic;color:var(--text-secondary)}.message-content .inline-code{background:var(--surface);padding:2px 6px;border-radius:var(--radius-xs);font-family:var(--font-mono);font-size:13px;color:var(--accent);border:1px solid var(--border)}.message-content br{display:block;margin:4px 0;content:""}.message-content p{margin:0 0 12px;line-height:1.6}.message-content p:last-child{margin-bottom:0}.chat-message-image{margin:12px 0;border-radius:var(--radius-md);overflow:hidden;max-width:280px;box-shadow:var(--shadow-md);background:var(--surface);border:1px solid var(--border)}.chat-message-image img:hover{transform:scale(1.02)}.chat-list{margin:12px 0;padding-left:20px;list-style:none}.chat-list li{margin-bottom:8px;position:relative;padding-left:8px;line-height:1.5}.chat-list li:before{content:"\2022";position:absolute;left:-12px;color:var(--accent);font-weight:700}.chat-list li:last-child{margin-bottom:0}.chat-input-container{padding:var(--space-5) var(--space-6);background:var(--surface-elevated);border-top:1px solid var(--border);border-radius:0 0 var(--radius-lg) var(--radius-lg)}.chat-input-form{display:flex;gap:var(--space-3);align-items:flex-end}.input-wrapper{flex:1;position:relative;display:flex;align-items:flex-end;background:var(--surface);border:1px solid var(--border);border-radius:var(--radius-lg);transition:all var(--transition-normal);overflow:hidden}.input-wrapper:focus-within{border-color:var(--accent);box-shadow:0 0 0 3px #d4af371a;transform:translateY(-1px)}.chat-input{flex:1;background:transparent;border:none;padding:var(--space-4) var(--space-5);font-size:14px;line-height:1.5;resize:none;min-height:44px;max-height:120px;font-family:var(--font-sans);color:var(--text-primary);transition:all var(--transition-normal)}.chat-input::placeholder{color:var(--text-muted);transition:opacity var(--transition-normal)}.chat-input:focus::placeholder{opacity:.6}.chat-input:focus{outline:none}.chat-input:valid{color:var(--text-primary)}.send-button{background:var(--primary);border:none;color:var(--secondary);width:44px;height:44px;border-radius:var(--radius-lg);cursor:pointer;display:flex;align-items:center;justify-content:center;transition:all var(--transition-normal);box-shadow:var(--shadow-md);position:relative;overflow:hidden;flex-shrink:0}.send-button:before{content:"";position:absolute;top:0;right:0;bottom:0;left:0;background:radial-gradient(circle at 30% 30%,var(--accent) 0%,transparent 60%);opacity:0;transition:opacity var(--transition-normal)}.send-button:hover:not(:disabled){background:var(--accent);transform:scale(1.05);box-shadow:var(--shadow-lg)}.send-button:hover:not(:disabled):before{opacity:1}.send-button:active:not(:disabled){transform:scale(.98);transition-duration:var(--transition-fast)}.send-button:disabled{background:var(--border);color:var(--text-muted);cursor:not-allowed;transform:scale(1);box-shadow:var(--shadow-sm);opacity:.5}.send-button:focus-visible{outline:none;box-shadow:var(--shadow-md),0 0 0 3px var(--accent-light)}.send-button svg{width:20px;height:20px;transition:all var(--transition-normal)}.send-button:hover:not(:disabled) svg{transform:translate(1px)}.quick-actions{display:flex;flex-wrap:wrap;gap:var(--space-2);padding:var(--space-3) 0;margin-bottom:var(--space-2)}.quick-action-button{background:var(--surface-elevated);border:1px solid var(--border);color:var(--text-primary);padding:var(--space-2) var(--space-3);border-radius:var(--radius-full);font-size:13px;font-weight:500;cursor:pointer;transition:all var(--transition-normal);display:flex;align-items:center;gap:var(--space-2);box-shadow:var(--shadow-sm)}.quick-action-button:hover{background:var(--primary);color:var(--secondary);border-color:var(--primary);transform:translateY(-1px);box-shadow:var(--shadow-md)}.quick-action-button:active{transform:translateY(0);transition-duration:var(--transition-fast)}.quick-action-icon{width:16px;height:16px;opacity:.7}.typing-indicator{display:flex;gap:var(--space-3);align-items:center;position:relative;padding:var(--space-4) var(--space-5);background:var(--surface-elevated);border:1px solid var(--border);border-radius:var(--radius-md);box-shadow:var(--shadow-sm);margin:var(--space-2) 0;animation:fadeInSlide .4s ease-out}.typing-avatar{animation:avatarPulse 2s ease-in-out infinite;background:linear-gradient(135deg,var(--accent),var(--accent-light))}@keyframes avatarPulse{0%,to{transform:scale(1);box-shadow:var(--shadow-sm)}50%{transform:scale(1.05);box-shadow:0 4px 12px #d4af3766}}.typing-content{background:linear-gradient(135deg,var(--surface-elevated),var(--surface));border:1px solid var(--border);position:relative;overflow:hidden}.typing-content:before{content:"";position:absolute;top:0;left:-100%;width:100%;height:100%;background:linear-gradient(90deg,transparent,rgba(212,175,55,.1),transparent);animation:typingShimmer 3s ease-in-out infinite}@keyframes typingShimmer{0%{left:-100%}50%{left:100%}to{left:100%}}.typing-container{position:relative;z-index:1}.typing-text{font-size:15px;color:var(--text-secondary);font-weight:500;margin-bottom:var(--space-3);letter-spacing:.5px;animation:typingPulse 2s ease-in-out infinite;transition:all .3s ease}.typing-dots{display:flex;gap:var(--space-2);align-items:center;justify-content:flex-start;margin-bottom:var(--space-2)}.typing-dot{width:8px;height:8px;background:var(--accent);border-radius:var(--radius-full);animation:typingBounce 1.6s infinite ease-in-out;box-shadow:0 2px 4px #d4af374d}.typing-dot:nth-child(1){animation-delay:-.32s}.typing-dot:nth-child(2){animation-delay:-.16s}.typing-dot:nth-child(3){animation-delay:0s}.typing-cursor{display:inline-block;width:2px;height:16px;background:var(--accent);margin-left:var(--space-1);animation:cursorBlink 1s infinite;border-radius:1px}@keyframes typingBounce{0%,80%,to{transform:scale(.6) translateY(0);opacity:.4}40%{transform:scale(1.1) translateY(-6px);opacity:1}}@keyframes typingPulse{0%,to{opacity:.7}50%{opacity:1}}@keyframes cursorBlink{0%,50%{opacity:1}51%,to{opacity:0}}@keyframes fadeInSlide{0%{opacity:0;transform:translateY(10px)}to{opacity:1;transform:translateY(0)}}@media (max-width: 768px){.chat-widget-container{bottom:var(--space-4);right:var(--space-4)}.chat-window{width:calc(100vw - var(--space-8));max-width:380px;height:calc(100vh - 120px);max-height:650px;bottom:calc(var(--chat-bubble-size) + var(--space-2))}.chat-messages{padding:var(--space-4);gap:var(--space-4)}.message{max-width:88%}.chat-header{padding:var(--space-2) var(--space-3);min-height:44px}.chat-title{font-size:12px}.connection-status{font-size:9px;padding:2px 4px;gap:3px}.connection-status:before{width:4px;height:4px}.close-button{width:24px;height:24px}.close-button svg{width:14px;height:14px}.chat-input-container{padding:var(--space-4) var(--space-5)}.chat-message-image{max-width:200px}.send-button{width:48px;height:48px}.close-button{min-width:48px;min-height:48px}.quick-action-button{padding:var(--space-3) var(--space-4);min-height:48px}.chat-messages{-webkit-overflow-scrolling:touch;scroll-behavior:smooth}.chat-input{font-size:16px}.typing-indicator{padding:var(--space-3) var(--space-4);gap:var(--space-2)}.typing-text{font-size:14px}.typing-dots{gap:var(--space-1)}.typing-dot{width:6px;height:6px}.welcome-screen{padding:var(--space-4)}.welcome-header{gap:var(--space-2);margin-bottom:var(--space-3)}.welcome-avatar{width:28px;height:28px}.faq-title{font-size:13px}.faq-subtitle{font-size:11px}.faq-button{padding:var(--space-3) var(--space-4);gap:var(--space-3);min-height:56px}.faq-icon{width:36px;height:36px;padding:var(--space-2)}.faq-icon svg{width:18px;height:18px}.faq-text .title{font-size:14px;margin-bottom:2px}.faq-text .subtitle{font-size:12px}.faq-title{font-size:16px;margin-bottom:var(--space-4)}.email-capture-content{padding:var(--space-6);margin:var(--space-4)}}@media (max-width: 480px){.chat-widget-container{bottom:var(--space-3);right:var(--space-3);left:var(--space-3)}.chat-window{width:100%;height:calc(100vh - 80px);bottom:calc(var(--chat-bubble-size) + var(--space-2));right:0;left:0;border-radius:var(--radius-lg) var(--radius-lg) 0 0}.chat-bubble{position:fixed;bottom:var(--space-3);right:var(--space-3)}.chat-message-image{max-width:160px}.chat-window:after{content:"";position:absolute;top:var(--space-3);left:50%;transform:translate(-50%);width:32px;height:4px;background:var(--border);border-radius:var(--radius-full);pointer-events:none;opacity:.4}.connection-status{font-size:9px;padding:2px 4px;gap:3px}.chat-title{font-size:11px}.chat-header{padding:var(--space-2) var(--space-3);min-height:42px}}@media (max-width: 480px){.chat-widget-container{bottom:10px;right:10px;left:10px}.chat-window{width:100%;height:calc(100vh - 80px);bottom:calc(var(--chat-bubble-size) + 5px);right:auto;left:0;border-radius:var(--border-radius) var(--border-radius) 0 0}.chat-bubble{position:fixed;bottom:10px;right:10px}.chat-message-image{max-width:180px}.welcome-header{gap:var(--space-2);margin-bottom:var(--space-3)}.welcome-avatar{width:24px;height:24px}.faq-title{font-size:12px}.faq-subtitle{font-size:10px}}.chat-loading{position:relative;overflow:hidden}.chat-loading:after{content:"";position:absolute;top:0;left:-100%;width:100%;height:100%;background:linear-gradient(90deg,transparent,rgba(3,132,38,.1),transparent);animation:loadingShimmer 2s ease-in-out infinite}@keyframes loadingShimmer{0%{left:-100%}to{left:100%}}.chat-status-online{animation:statusPulse 2s ease-in-out infinite}.chat-status-away{animation:statusPulse 3s ease-in-out infinite}.chat-status-busy{animation:statusPulse 1.5s ease-in-out 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