Frequently Asked Questions
Frequently Asked Questions
Quick answers to the questions we hear most often. Can’t find what you need? Contact our advisors and we’ll respond within one working day.
Ordering & prescriptions
Do I need a prescription to order glasses?
Yes for prescription lenses, no for non-prescription. UK opticians are required by law to give you a copy of your prescription after a sight test. We accept prescriptions up to two years old.
Where do I enter my prescription?
At the lens-selection step of checkout, after you’ve chosen a frame.
What’s a PD and where do I find it?
Pupillary distance, in millimetres. Your optician usually measures it during a sight test — if it’s not on your prescription, see how to measure your PD.
Can I order glasses for a child?
UK General Optical Council rules require prescription glasses for under-16s to be dispensed by a registered optician in person. You can buy a frame on its own and have lenses fitted at a registered practice.
Can I order with my old prescription?
If it’s less than two years old, yes. Older than that, please book a sight test first.
Lenses
Which lens index should I choose?
It depends on your prescription strength and the frame you’ve chosen. See our lens guide for full details, or message us before ordering.
Do you make varifocal lenses?
Yes. We offer four tiers from Advanced to Kodak Easy2 Max. See our varifocal lens guide.
What’s included with every lens?
Anti-reflective coating, scratch-resistant coating, UV protection, and anti-smudge — all included as standard.
Can I add blue-light filtering?
Yes, at the lens-selection step. See our blue-light glasses guide.
Frames & sizing
How do I know if a frame will fit?
See our size guide. The three numbers on the inside of any frame (e.g. 52–20–140) are lens width, bridge width, and temple length in millimetres. Compare them to a frame you already own.
Do you sell rimless frames?
Selected models, yes. Rimless frames look great with high-index lenses (1.60 and above) where the lens edge is thin enough to drill safely.
Can any frame take varifocal lenses?
Most can, but very shallow frames may squeeze the reading zone. We pre-check our varifocal-ready collection for compatibility.
Shipping & delivery
How long will my order take?
Standard non-prescription frames are delivered within 5–8 business days. Prescription orders can take a few additional business days while lenses are made and fitted. See our shipping policy for current delivery information.
Do you ship outside the UK?
See our shipping policy for current destinations and rates.
Can I track my order?
Yes — we’ll email a tracking link as soon as your order dispatches.
Payment
What payment methods do you accept?
All major credit and debit cards, PayPal, Apple Pay, Google Pay, and Klarna pay-in-3.
Is Klarna available?
Yes. See our Klarna FAQ.
Are prices inclusive of VAT?
Yes — all UK prices include 20% VAT.
Returns, refunds & warranty
Can I return my glasses?
Contact us within 14 days after delivery to arrange a frame return, then send it back within a further 14 days. Refunds for change-of-mind returns cover the frame price only; custom lenses and added coatings are excluded. Your rights for faulty or incorrectly supplied goods remain protected. See our refund policy and prescription terms.
What if my glasses arrive damaged?
Contact us with your order number and details of the damage; photos can help where available. We will arrange the appropriate remedy under your consumer rights. There is no seven-day reporting limit on those rights.
Is there a warranty?
Every pair comes with our 2-year limited warranty against manufacturing defects in materials and workmanship. See our warranty policy for cover, exclusions and how to claim.
What if I can’t adapt to my varifocals?
Most opticians and online dispensers operate a non-tolerance period as standard practice. If you’re struggling after two weeks of consistent wear, get in touch.
About Ardor Eyewear
Are you a registered optician?
Ardor Eyewear is an online optical retailer based in the UK. Where lens advice or fitting requires a registered practitioner, we direct customers to a qualified optician.
Do you accept NHS vouchers?
Currently we don’t accept HC2 or HC3 vouchers online. Contact us if your circumstances need accommodating and we’ll do our best to help.
How do I contact you?
Via our contact form or by email. We aim to respond within one working day.